Remote Assistance Remote Assistance Support Connection Call 407-359-8488, and one of our technicians will give you a six-digit code to enter below, this will give us the ability to remotely assist you with any difficulty you may have. Enter your six-digit code, then click the Start Download button below If you are running Windows XP, it might not be supported by LMI. Alternately TV could be a workaround, click here to download